Grandma Goggins
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Home | Trading Terms

Trading Terms
Ordering From Grandma Goggins

Please browse through our website and click on any items that you wish to buy and put them into the shopping basket. Multi-purchases attract a much reduced shipping cost. 

When you have made your selection, click on “checkout”

You will then be asked to provide your details so that we can process the order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days for the Rest of the World.

Returns Policy:

In the event that an item arrives damaged, simply return the item to us with the original packaging and a refund will be made to you, including all shipping costs. Alternatively, if we have a replacement item, one will be provided to you free of charge.

If your item is lost in the post, we will also provide a refund to you, including all shipping costs. An item will be assumed lost after 14 days (UK and Europe), or 21 days (Rest of the World)   

If you are not happy with your purchase for any other reason, please contact us by email immediately. We will ask you to return the item to us within 7 days. The goods must be returned to us in perfect condition and in their original packaging for a refund to be made. The refund will exclude all shipping costs.

Payment:

Our preferred method of payment is Paypal, a safe online payment system that allows you to pay with your credit or debit card. When Paypal is used, please note that orders can only be sent to the billing address of the cardholder.  

For buyers from within the UK, we also accept payment by Cheque, Postal Order, Bank Transfer or Cash. (Please send Cash by Registered or Recorded post)

For buyers from outside of the UK, payment must be made by Paypal or Bank Transfer.

Unfortunately, we cannot accept Cheques or Money Orders in any Currency other than GB Pounds Sterling £.

If you wish to pay by any method other than Paypal, please contact us for details. Thank you.


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